Questions About iPourIt
Does your system just pour beer and wine?
Not at all! Our system supports beer, wine, mixed drinks, cold-brew coffee, Kombucha, craft soda and various other non-alcoholic beverages. Please note, our system does not pour hot beverages or products that contain pulp or sediment.
Where is the system made?
The iPourIt technology was designed and developed in Lake Forest, California. All company leadership, developers, and technical support representatives operate in The United States.
How do I know iPourIt will be around for as long as I continue to operate?
iPourIt has witnessed incredible success and continues to grow that success with our strong leadership team and experienced Directors. As an angel-funded and profitable company, we continue to grow our capabilities for the future, while maintaining a commitment to quality.
Why aren’t other self serve companies providing this type of technology?
Our patented software provides us a unique ability to capture data analytics about your patrons and their preferences, optimal pricing, and many other valuable metrics that no other self-serve company can provide.
Where have you seen the most success with iPourIt?
We concentrate on five markets: Taprooms, Fast Casual, Hospitality, Corporate Offices and Urban Living.
How can I use iPourIt to capitalize on the demand for craft beer?
Many of the rare and unique craft beers are cost prohibitive, however, because iPourIt charges by the ounce, it allows operators to sell higher priced, premium products without patrons committing to a full pour.
Questions About Our Self-Serve Technology
What features are included with the iPourIt technology?
A few standard features of the iPourIt self-serve technology includes:
Interactive Touchscreens: An interactive, 7” touchscreen tablet above each tap displays the beer logo, tasting notes, ABV, IBU, pouring tips, a real-time keg meter. Once activated, these tablets show the patron’s name, how many ounces they’ve poured, the number of ounces they have left to pour, and at the end of the pour – the number of ounces just poured.
RFID Wristbands or Cards: As the only self-serve technology developed in the United States, our RFIDs are built to avoid the troubles associated with card slots and the risk of beer-soaked cards. Operators can choose between RFID wristbands or cards that patrons use to scan and activate each tap. Both the wristbands and cards can be designed with custom logos and designs.
Management Workstation: An onsite Management Workstation and database is used to check-in and check-out patrons. The Management Workstation has patented software that uses an algorithm to verify patron’s age and collect their gender, age and zip code.
Enterprise Solution: Our enterprise solution allows comprehensive data and reports to be stored at your location. Through the Management Workstation, operators have a real-time view of various data reports, an inventory management console and a beer management portfolio.
Are there additional features I can add on top of the standard features?
In addition to our standard features, you can also add:
- Digital menu boards
- A Lite POS System for taproom applications
- Kitchen Printers for food orders
Are there control features allowing the system to comply with State Alcohol Laws?
Absolutely, responsible consumption is one of the cornerstones of the iPourIt system. Clients determine how many ounces a patron may consume after checking in – typically 32 – 40 ounces or 2, to 2.5 beers and we have an algorithm that adjusts for similar amounts if patrons are drinking wine or a mixture of both. Contact us to receive documentation on self-serve compliance with ABC Boards.
Do I lose my data if the Internet is down?
No. We back up your data to the cloud in near real-time so you won’t have any data loss. In addition, our system will still work without internet. You can still open a tab, customers can still pour a beer, and you can still close a tab. Your customers won’t even know the internet is down.
Does your technology integrate with existing Point-of-Sale systems?
We currently integrate with Squirrel POS, Revel Systems and InTouch POS. We also expect to release an integration with Aloha shortly. Many other integrations will be released in the near-future.
Am I required to have an existing Point-of-Sale system to install the iPourIt technology?
In most cases, we recommend having an existing Point-of-Sale (POS) system. However, iPourIt’s Lite POS could be used in lieu of a POS system for taprooms with a limited menu.
How do I know your technology will be working as well, if not better, years from now?
Our subscription model allows us to continue to provide enhancements that are shared among all of our clients. Many of these enhancements derive from requests by our clients who discover innovative features that significantly improve the self-serve technology. We continue to seek out and improve software features that support the longevity and ease of using our system.
Does the technology ever get updated?
Yes, we provide new software updates every quarter.
What kind of data analytics does iPourIt provide?
There are a number of comprehensive daily, monthly and yearly reports that iPourIt generates for your location. Some examples include:
- Daily sales based on product style and customers’ gender
- Ounces sold by the hour
- Daily inventory reports
- Discount reports
- Beverage sales breakouts
- Comprehensive sales reports
Contact us to receive a comprehensive guide of reports we provide.
Can I monitor multiple bars within one location?
At this time, no. Our technology is separately designed for each location.
Questions About Pricing
How can I request a quote or order an iPourIt System
Please contact us to request a quote or place an order. An iPourIt representative will discuss your project with you and develop a proposal specific to your needs.
How much does iPourIt cost?
There is no one-size-fits-all pricing structure, since the level of customization required to install iPourIt varies from operator to operator. However, start with a general estimate of about $1,350 per tap, since configurations typically range between $1,100-$1,600 per tap. See Pricing & Certified Installation for more information.
Do you finance?
We can refer you to lending and finance partners who understand and appreciate the success of our self-serve technology.
Are there any additional fees after purchasing the system?
There is a subscription fee of a penny per ounce for beer, two cents per ounce for craft cocktails and non-alcoholic beverages, and three cents for wine. This nominal fee aligns iPourIt with you to make sure the system is available 24/7 with the latest upgrades. Other than the subscription fee, there are no additional fees.
Does your system save any current costs to compensate for the purchase price and fees?
Absolutely. Based on the industry average, the additional yield per keg pays for the subscription fees and adds additional profits to your bottom line.
Questions About Installation
What is the installation process?
We work with your General Contractor and Certified Dispense Installer to ensure that the beer system is ordered and installed. Once the beer system is installed, we install our technology to enable the beer system to be self-serve.
How long does it take after I order a system to get it installed?
Our current lead time, from receipt of deposit to installation, is typically 8-10 weeks.
How long does it take to install?
Our typical installation takes about 1 day per 10 taps (i.e., for a 30 tap system, expect the installation to take about 3 days).
Is training provided in managing the iPourIt system?
Absolutely, once the system is installed, iPourIt will configure, commission and fully train you and your employees to adequately use and manage the system.
Questions About Support
How can I ensure that my employees and I will know how to manage the system during operations?
The training provided by our project managers and installers will teach you and your employees everything they need to know to manage the system during operations. However, we also provide additional support to ensure you and your employees can smoothly manage the system during operations. This includes:
- Training documentation, such as a Quick-Start Guide and Training Manual.
- Various self-help videos that can be used for training purposes or to help employees in particular situations.
- Our Technical Support team is always available 365/24/7 to answer any questions not listed in the training manual
What type of support do you provide after my system is installed?
We provide 24/7 phone and email support for your system. When you call us you’ll talk to a person that has installed, develop or invented iPourIt. We don’t have to escalate any issues beyond our office or wait for time zone of other countries to troubleshoot any problem.
What is included with the technical support services?
We provide 365x24x7 phone and email support for any technical matter related to the self-serve system, including adding new beers to your menu.
Can I request to have new technological capabilities developed for my system?
Yes. We have an ever-growing request list from our clients for new and innovative features. We are always looking for ways to improve processes for the operators and improve the experience for the patrons. If you have an idea of how to do it, let us know.
What happens if a customer loses an RFID wristband/card?
All pours are saved to your local database as they happen so no data is lost. If someone loses their RFID card you can look them up by name and, with a single click, you can assign them a new wristband and deactivate the old one.
How do I change beer on tap with the iPourIt System?
We make this process as easy as possible. Think of us as your employees and let us do the work for you. Just tell us what you’ve ordered from your distributor and we’ll put that beverage “on deck” for you. That means we’ll make sure there is a good image, description, IBU and ABVs associated with it. Then we push it to your local database so that you can track that keg in inventory. When you are ready to tap it, just select it from a list on the management workstation, set the keg size and price per pint and press save. We’ll automatically update the image above the tap, the menu board, mobile apps and websites.
Aside from line cleaning, is there anything else required to maintain an iPourIt system?
No. Just like any traditional beer system, line cleaning is the only required maintenance for the iPourIt system.